Refilling your prescriptions made easy
Discover more convenience and choice when it comes to getting your prescriptions.
How do you get your prescription?
Filling your Rx at a pharmacy in your network will help ensure you don’t overpay. You can pick your medication up, or use your pharmacy’s home delivery service if available (be sure to ask if there are fees).
Find a network pharmacy
Find a network pharmacy
Use the Pharmacy Locator to find a pharmacy in your network. Ask your pharmacist to help you get started.
Find a network pharmacy
Find a network pharmacy
Use the Pharmacy Locator to find a pharmacy in your network. Ask your pharmacist to help you get started.
Get your Rx from CVS Pharmacy?
If you’re already filling at CVS Pharmacy, we can help you set up automatic refills (if available under your plan) from your Caremark.com account.
Switch to 90-day supplies
If you take a medication for a condition like asthma or high blood pressure, you may be able to refill your Rx in 90-day supplies. It will probably cost less than filling monthly and you’ll only have to refill a few times a year1.
1. Controlled substances and cold packs are not applicable for 90-day mail service.
Take advantage of your Rx Delivery by Mail perks
Keep tabs on your order
Tracking your Rx mail order
Knowing the status of your order is important, so we've made tracking it easier than ever. Get started by signing in or registering for an account at Caremark.com, or with our mobile app. To see your most recent prescription orders, you can scroll down to the bottom of your dashboard. Then click your mail order number to see status updates. And for even more details, go to View Order Status. Here, you'll see all of your recent orders, plus their statuses. If you'd like to learn what each status means, check out the questions pop up. We understand it's important for you to know if there are any delays with your order. So we'll update your status to keep you informed every step of the way. What happens if you don't see an order you just placed? Our system may still be processing it, so check back in a few hours. Another easy way to stay up to date on orders is to sign up for text or email alerts. Go to your profile and select Communication Preferences. Then, under Current Enrollment, edit your text or email alert settings to include mail order status. To learn more, visit our help center at Caremark.com.
Keep tabs on your order
For peace of mind, check the status of your order. You’ll know when your order is processed, on its way and delivered.
Keep tabs on your order
Tracking your Rx mail order
Knowing the status of your order is important, so we've made tracking it easier than ever. Get started by signing in or registering for an account at Caremark.com, or with our mobile app. To see your most recent prescription orders, you can scroll down to the bottom of your dashboard. Then click your mail order number to see status updates. And for even more details, go to View Order Status. Here, you'll see all of your recent orders, plus their statuses. If you'd like to learn what each status means, check out the questions pop up. We understand it's important for you to know if there are any delays with your order. So we'll update your status to keep you informed every step of the way. What happens if you don't see an order you just placed? Our system may still be processing it, so check back in a few hours. Another easy way to stay up to date on orders is to sign up for text or email alerts. Go to your profile and select Communication Preferences. Then, under Current Enrollment, edit your text or email alert settings to include mail order status. To learn more, visit our help center at Caremark.com.
Keep tabs on your order
For peace of mind, check the status of your order. You’ll know when your order is processed, on its way and delivered.
Refill by text message
Refill by text message
Opt in for secure text alerts. You can reply with a simple “YES” when we text you a refill reminder. Then, your order will be on its way.
Refill by text message
Refill by text message
Opt in for secure text alerts. You can reply with a simple “YES” when we text you a refill reminder. Then, your order will be on its way.
Get automatic refills*
Get automatic refills*
With auto refills, you’ll always have your prescription when you need it. We’ll keep track of refills and send your order automatically.
Get automatic refills*
Get automatic refills*
With auto refills, you’ll always have your prescription when you need it. We’ll keep track of refills and send your order automatically.
Show your prescription name
Opt in to view your prescription’s full name when we contact you, instead of just the first three letters. That way, you’ll know what needs your attention.
Change your delivery address
Control where your order is delivered. Choose My Shipping Information in your account profile to change your main address. Or, set up a temporary address for certain dates.
Manage payment methods
Change your payment details from your account. From there, go to Pay Mail Account Balance to check your balance. Or, go to Communication Preferences to opt in for payment notifications.
Ready to refill a prescription?
Refill FAQs
You can use our “Check Drug Cost & Coverage” tool. Fill in the requested information about the medicine and dosage and you'll receive a message telling you if your medicine is covered and what your co-pay amount will be. You'll also find out if there is a generic or a preferred medicine available that can help save you money.
If you have opted in to receive refill reminders by text, we'll contact you when your prescription is ready for refill. Simply respond "Yes" when we text you and we’ll begin processing your order. You can also use the refill form on the Caremark.com home page by entering your date of birth and “Mail Service Rx” number. If you choose to sign in to your account, you can review your entire list of prescriptions, select the ones that may be ready for refill and follow the prompts to submit your order. Or simply use the Caremark app to place your refill orders.
To order a different prescription for Rx Delivery by Mail, you'll need a new 90-day prescription. You can do this in one of two ways:
- Ask your doctor to send a 90-day supply electronic prescription to CVS Caremark Mail Service Pharmacy. This is the fastest way to get started. You can expect to get your medication in 7 to 10 business days.
- Sign in to Caremark.com and select Start Rx Delivery by Mail and we will contact your doctor and get the process started for you. Once we reach your doctor and receive approval, it will take 7 to 10 business days for your medication to be delivered. Remember, because CVS Caremark Mail Service fills prescriptions in 90-day supplies, it can be used for medications you take regularly (like high blood pressure, diabetes, or high cholesterol medications). For short-term medications (like an antibiotic), use a retail pharmacy in your plan’s network. You can find one by using the pharmacy locator at Caremark.com.
Still have questions about refills?
We have answers.
*Not all mail service prescriptions are eligible for the automatic refill program. Medications ineligible for the program may include, but not be limited to, controlled substances, specialty drugs and prescriptions covered by certain government payors, including Medicare Part B.
Looking for cost or safety information?
Coverage and costs
Find out if your Rx is covered, how much it will cost, and ways you could save money.
Medication safety
Find important information about your medication, as well as recalls and safety alerts.