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Refilling your Rx.

Explore your refill options.

Making sure you get the medication you need is our priority. You can decide the most convenient way to refill your Rx – with options like contactless delivery to your door or pickup at a pharmacy in your network. The choice is yours.

Filling your Rx at a pharmacy in your network will help ensure you don’t  overpay. You can pick your medication up, or use your pharmacy’s home delivery service if available (be sure to ask if there are fees).

Find a network pharmacy.

Find a network pharmacy.

Use the Pharmacy Locator to find a pharmacy in your network. Ask your pharmacist to help you get started.

Find a network pharmacy.

Find a network pharmacy.

Use the Pharmacy Locator to find a pharmacy in your network. Ask your pharmacist to help you get started.

Get your Rx from CVS Pharmacy?

If you’re already filling at CVS Pharmacy, we can help you set up automatic refills (if available under your plan) from your Caremark.com account.

Switch to 90-day supplies

If you take a medication for a condition like asthma or high blood pressure, you may be able to refill your Rx in 90-day supplies. It will probably cost less than filling monthly and you’ll only have to refill a few times a year1.

1. Controlled substances and cold packs are not applicable for 90-day mail service.

Rx Delivery by Mail puts you in control.

Manage your orders with just a few clicks.

Track your order

Tracking your Rx mail order

Knowing the status of your order is important, so we've made tracking it easier than ever. Get started by signing in or registering for an account at Caremark.com, or with our mobile app. To see your most recent prescription orders, you can scroll down to the bottom of your dashboard. Then click your mail order number to see status updates. And for even more details, go to View Order Status. Here, you'll see all of your recent orders, plus their statuses. If you'd like to learn what each status means, check out the questions pop up. We understand it's important for you to know if there are any delays with your order. So we'll update your status to keep you informed every step of the way. What happens if you don't see an order you just placed? Our system may still be processing it, so check back in a few hours. Another easy way to stay up to date on orders is to sign up for text or email alerts. Go to your profile and select Communication Preferences. Then, under Current Enrollment, edit your text or email alert settings to include mail order status. To learn more, visit our help center at Caremark.com.

Track your order

It’s easy to track an order once it’s been placed. Simply sign in and go to “View Order Status” or use your CVS Caremark® app to quickly see when your order is processed and when you can expect it at your door.

Track your order

Tracking your Rx mail order

Knowing the status of your order is important, so we've made tracking it easier than ever. Get started by signing in or registering for an account at Caremark.com, or with our mobile app. To see your most recent prescription orders, you can scroll down to the bottom of your dashboard. Then click your mail order number to see status updates. And for even more details, go to View Order Status. Here, you'll see all of your recent orders, plus their statuses. If you'd like to learn what each status means, check out the questions pop up. We understand it's important for you to know if there are any delays with your order. So we'll update your status to keep you informed every step of the way. What happens if you don't see an order you just placed? Our system may still be processing it, so check back in a few hours. Another easy way to stay up to date on orders is to sign up for text or email alerts. Go to your profile and select Communication Preferences. Then, under Current Enrollment, edit your text or email alert settings to include mail order status. To learn more, visit our help center at Caremark.com.

Track your order

It’s easy to track an order once it’s been placed. Simply sign in and go to “View Order Status” or use your CVS Caremark® app to quickly see when your order is processed and when you can expect it at your door.

Sign up for Rx order status alerts.

Sign up for Rx order status alerts.

Sign in and go to “Communications Preferences” in your profile. You’ll find options for status alerts by text, email or automated call. Check the “Mail Order Status” box in each notification method you desire, then choose if you’d like us to display your prescription’s name in your updates.

Sign up for Rx order status alerts.

Sign up for Rx order status alerts.

Sign in and go to “Communications Preferences” in your profile. You’ll find options for status alerts by text, email or automated call. Check the “Mail Order Status” box in each notification method you desire, then choose if you’d like us to display your prescription’s name in your updates.

Refill reminders and automatic refills.

There are two simple ways to ensure you never run out of your medications.

Sign up for refill reminders

You can receive refill reminders via text, email or automated call. Sign in, click on “Profile” and go to the “Communication Preferences” section. And remember, if you choose the text alerts, your refill reminders will allow you to place an order just by responding to the message.

Automatic refill/renewal program

We know it can be difficult to keep track of maintenance medications. So, have us refill your prescriptions automatically. If your plan offers it and your prescription is eligible, go to the “Manage Automatic Refills” page and select the prescription you’d like to enroll. Then let us do the rest.

Shipping and payment options.

Whether you want to temporarily change where we send your medications or need to update your credit card information, you have complete control of your account options.

Update shipping details

Need to update your home mailing address? Click on “Profile” then click on “My Shipping Information” to update your primary shipping address. Need to temporarily have us ship to another location? Just set up an alternative shipping address with start and end dates for shipping, and we’ll keep your medications coming to you when you’re away.

Updating Rx Delivery by Mail payment methods

Need to change your payment information? Click on “Profile” and then choose “My Billing Information” to make adjustments. You can also sign up for payment notification reminders in the communications preferences section. And easily check your account balance on your profile page.

Ready to request a refill?

Register  or  Sign In

Refill FAQs

You can use our “Check Drug Cost & Coverage” tool. Fill in the requested information about the medicine and dosage and you'll receive a message telling you if your medicine is covered and what your co-pay amount will be. You'll also find out if there is a generic or a preferred medicine available that can help save you money.

If you have opted in to receive refill reminders by text, we'll contact you when your prescription is ready for refill. Simply respond "Yes" when we text you and we’ll begin processing your order. You can also use the refill form on the Caremark.com home page by entering your date of birth and “Mail Service Rx” number. If you choose to sign in to your account, you can review your entire list of prescriptions, select the ones that may be ready for refill and follow the prompts to submit your order. Or simply use the Caremark app to place your refill orders.

To order a different prescription for Rx Delivery by Mail, you'll need a new 90-day prescription. You can do this in one of two ways:

  1. Ask your doctor to send a 90-day supply electronic prescription to CVS Caremark Mail Service Pharmacy. This is the fastest way to get started. You can expect to get your medication in 7 to 10 business days.
  2. Sign in to Caremark.com and select Start Rx Delivery by Mail and we will contact your doctor and get the process started for you. Once we reach your doctor and receive approval, it will take 7 to 10 business days for your medication to be delivered. Remember, because CVS Caremark Mail Service fills prescriptions in 90-day supplies, it can be used for medications you take regularly (like high blood pressure, diabetes, or high cholesterol medications). For short-term medications (like an antibiotic), use a retail pharmacy in your plan’s network. You can find one by using the pharmacy locator at Caremark.com

Have more questions?

Visit our help center

Looking for cost or safety information?

Coverage and costs.

Find out if your Rx is covered, how much it will cost, and ways you could save money.

Medication safety.

Find important information about your medication, as well as recalls and safety alerts.