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Web Support FAQs

Web Support FAQs
We take your needs seriously. Visit our glossary of terms and computers and software FAQs for more information, and if you do not find what you are looking for, please do not hesitate to contact us directly.
Q:How do I register on Caremark.com?
A:Easy. Visit Register Now and provide your name, date of birth, address and ZIP code.
Q:What can I do on Caremark.com?
A:There is a wide range of services available to you on Caremark.com. You can refill your prescription, track your order, view your prescription history and more. We’re here to help you manage your health and save time and money along the way.
Q:How can CVS/caremark help me maximize my benefits?
A:We’re giving you the opportunity to review your benefits and check to see if a drug is covered by your plan. We also offer alternatives to your medicine that you can take to your doctor for discussion. If you are taking a long term medicines, we can help you save time and money with our mail service pharmacy.
Q:How do I contact Web Support?
A:For web support, please Contact Us.
Q:Why do I need to log in to Caremark.com to see a list of pharmacies?
A:Caremark.com provides you with a list of local retail pharmacies that are covered under your prescription benefit plan. In order to find ways to help you save on your prescription costs we need you to log in to find your plan details.
Q:What Internet browsers do you support?
A:We support these browsers for desktop and laptop PC users:

- Microsoft Internet Explorer 8.0, 9.0, 10.0 and 11.0
- The two most recent versions of Google Chrome
- The two most recent versions of Mozilla Firefox

We support these browsers for desktop and laptop Mac users:

- The two most recent versions of Apple Safari
- The two most recent versions of Google Chrome
- The two most recent versions of Mozilla Firefox
Q:Why doesn’t Caremark.com work well in Internet Explorer 8?
A:While we support IE 8 internally, Microsoft stopped supporting both IE8 and Windows XP in April 2014. As a result, web pages don’t always look good or function properly in IE8.

If you can upgrade your PC to a newer version of Windows and a newer version of Internet Explorer, we suggest you upgrade. If you must use IE8, make sure you are not using compatibility view settings for Caremark.com. You can check this under the Tools menu of the browser.
Our goal is to help you manage your drug costs and easily order prescriptions. Join our email list to receive more information on what we can offer on Caremark.com.
The CVS/caremark™ app lets you manage your prescription benefits on the go. Download it now:

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