The browser doesnot support javascript
Print Plan Forms | Help

Medication Safety Alerts

Sage Products Topical Skin Products Voluntary Recall


On August 23, 2016, the United States Food and Drug Administration (FDA) issued a notice regarding a voluntary recall of various topical skin products manufactured by Sage. This recall was issued because the products could be contaminated with the bacteria, Burkholderia cepacia. Using products contaminated with B. cepacia may cause serious infections which could be life-threatening.

This may represent a potential health hazard or safety risk to plan members who may be using product affected by this recall.

A complete list of the affected products and lot numbers is provided here:

To see if you have affected product, please check the lot number. The lot lumber is on the right hand side of the manufacturer’s package. If your product is not from one of these affected lots, it is not affected by this recall. If your product is from one of these affected lots, stop using and call Sage Products customer service toll-free at 1‑800‑421‑6556, Monday through Friday, 8:00 a.m. - 5:00 p.m. (CT) to arrange for return and credit.

You should not continue to use product that is affected by this recall. Please call your doctor right away for advice if you may be using affected product or if you do not know if you used affected product or not. Your doctor is familiar with your medical history and can suggest the best treatment option for you. If you need a prescription for a different medicine, please call your doctor.

CVS Caremark Response:

These products are not carried by the CVS Caremark Mail Service Pharmacies.

For more information, please call Sage Products customer service toll-free at 1‑800‑421‑6556, Monday through Friday, 8:00 a.m. - 5:00 p.m. (CT) or visit You may also call the FDA consumer inquiry line at 1‑888‑INFO‑FDA (1‑888-463-6332) or visit their Web site at

The CVS/caremark™ app lets you manage your prescription benefits on the go. Download it now:

CVS Health LogoCVS Pharmacy LogoCVS Minute Clinic LogoCVS Specialty LogoSilverscript LogoAccordant Logo

Copyright © 2018 CVS/caremark. All rights reserved| Terms and Conditions | Privacy Policy | Accessibility | Member Rights & Responsibilities