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Medication Safety Alerts

Trividia Health Test Strips Voluntary Recall


On July 1, 2016, Trividia Health issued a voluntary recall of various TRUEread®, TRUEbalance®, TRUEtrack® and TRUEtest® blood glucose test strips. This recall was issued because some test strips vials may be open inside the sealed boxes. Test strip vials that remain open for long periods of time may provide incorrect low blood glucose results.

This may represent a potential health hazard or safety risk to plan members who may be using product affected by this recall.

To see if youhave any affected vials of TRUEread, TRUEtrack, TRUEbalance or TRUEtest test strips, check the test strip lot number printed on the side of the test strip box or on the test strip vial label or by obtaining the meter kit lot number printed on the side of the TRUEread, TRUEtrack, TRUEbalance, TRUEresult or TRUE2go meter kit box. Then visit or call Stericycle toll-free at 1-888-835-2723 to see if you have affected product. If you have any affected vials of test strips, please call Stericycle to verify the lot number. Stericycle will issue replacement of test strips and arrange for the return of any affected test strips at no charge to you. You may continue to use test strips under these brands for lots not included in this voluntary recall. Only use test strips that are intended for use with your meter.

You should not continue to use product that is affected by this recall. Please call your doctor right away for advice if you may be using affected product or if you do not know if you used affected product or not. Your doctor is familiar with your medical history and can suggest the best treatment option for you.

CVS Caremark Response: If you are currently taking TRUEread, TRUEtrack, TRUEbalance or TRUEtest test strips, please call a Customer Care representative toll-free at 1-866-823-5184.

If you are currently using TRUEread, TRUEtrack, TRUEbalance or TRUEtest test strips and have questions regarding this recall, please call your doctor or call Trividia Health toll-free at 1-800-342-7226 or visit . You may also call the U.S. Food and Drug Administration (FDA) consumer inquiry line toll-free at 1-888-INFO-FDA (1-888-463-6332) or visit

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